To provide Reliable, Satisfactory, Consistent and Timely services to the customer through the following :
- To satisfy customer requirements by thoroughly understanding their requirements, needs and expectations. The customer satisfaction rating for the testing services being rendered shall be at least 80%.
- To participate in a minimum 2 proficiency testing program (PT) every year and achieve a Z score of ± 2.
- To Reduce Complaints by 10% Every Year.
- To Achieve a Risk Index of ≤ 8 every Year.